FAQ

Do I have to use Lupin House rigs? 

Nope! You can use any rig you like as long as you have permission to use it from the owner and it is not from another animation school. Best to check in with us before you make your choice. ​

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How do I join the class? 

When you sign up, you will be added to our Slack community. In Slck you will have your mentorship channel. In the channel description, there will be a Zoom link to join the class. 

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What happens if I miss a class? 

Unfortunately, if you miss a class for any reason, that class will be missed. 

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Are classes recorded?

Yep! all classes are recorded and stored in a shared folder where you can not only access all of your own classes but all classes from all mentors. 

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Do I lose access to the Rigs and Slack once my mentorship is finished? 

Nope! You will have lifetime access to Our rigs and all future rigs. And you will also have lifetime access to our Slack group. 

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Can I start anytime? 

 

Yes! That is one of the benefits of doing a mentorship at Lupin House. We do not run terms. We want to be ready when you are! if the class has space you can drop in at any time! If the class is full, it will not be long till you can join as everyone starts at different times! 

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Can I get a refund?

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We want to inform you that all purchases are considered final. We kindly ask you to thoroughly review our website and product information before making your purchase. Thank you for your understanding.

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Am I good enough? 

We tailor our mentorships to you! We accept animators of all levels. We focus in on your weakest areas so that you can improve FAST! and get to having fun! Which is what animation is all about! 

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How long are the mentorships? 

We offer 6-week, 9-week, and 12-week mentorships.  Depending on your skill level and how much support you need would determine the length of the mentorship you should apply for. 

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Customer support details & contact info

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If you have any questions, comments, or concerns about the terms and agreements outlined on this website, please do not hesitate to contact us at the following:

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Email: contact@lupinhouse.com

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We encourage you to reach out to us with any questions or concerns you may have regarding the terms and agreements outlined on this website. Our team is dedicated to ensuring that our users have a positive experience on our platform, and we are always happy to help in any way we can.